{"id":14931,"date":"2019-05-13T14:56:17","date_gmt":"2019-05-13T17:56:17","guid":{"rendered":"http:\/\/www.aeamesp.org.br\/?p=11573"},"modified":"2019-05-13T14:56:17","modified_gmt":"2019-05-13T17:56:17","slug":"xii-seminario-metroferroviario-da-antp-sessao-4-metro-paradigma-de-qualidade","status":"publish","type":"post","link":"https:\/\/aeamesp.org.br\/site2025\/xii-seminario-metroferroviario-da-antp-sessao-4-metro-paradigma-de-qualidade\/","title":{"rendered":"XII SEMIN\u00c1RIO METROFERROVI\u00c1RIO DA ANTP \u2013 Sess\u00e3o 4: Metr\u00f4 Paradigma de qualidade"},"content":{"rendered":"<p><strong>XII SEMIN\u00c1RIO METROFERROVI\u00c1RIO DA ANTP \u2013 Sess\u00e3o 4: Metr\u00f4 Paradigma de qualidade<\/strong><\/p>\n<p>O modelo de qualidade implantado nos servi\u00e7os de metr\u00f4, na sua origem, introduziu de forma in\u00e9dita no Brasil um tratamento digno para os usu\u00e1rios de transporte p\u00fablico, se tornando um paradigma de atendimento que influenciou o setor de servi\u00e7os em geral, justificando seu grande sucesso e a aceita\u00e7\u00e3o da popula\u00e7\u00e3o. Como mant\u00ea-lo no presente e no futuro?<\/p>\n<p>&nbsp;<\/p>\n<p><strong><img decoding=\"async\" class=\"size-full wp-image-11574 alignleft\" src=\"http:\/\/www.aeamesp.org.br\/wp-content\/uploads\/2019\/05\/1_Willian-Aquino.jpg\" alt=\"\" width=\"82\" height=\"82\" \/>Coordenador:<\/strong> Willian Aquino, Coordenador Regional da ANTP no Rio de Janeiro<\/p>\n<hr \/>\n<p>&nbsp;<\/p>\n<p><strong><img decoding=\"async\" class=\"size-full wp-image-11575 alignleft\" src=\"http:\/\/www.aeamesp.org.br\/wp-content\/uploads\/2019\/05\/2_Claudio-de-Senna-Frederico.jpg\" alt=\"\" width=\"81\" height=\"81\" \/>Debatedor:<\/strong> Claudio de Senna Frederico, Vice-Presidente da ANTP<\/p>\n<p>&nbsp;<\/p>\n<hr \/>\n<p>&nbsp;<\/p>\n<p><strong><img decoding=\"async\" class=\"size-full wp-image-11576 alignleft\" src=\"http:\/\/www.aeamesp.org.br\/wp-content\/uploads\/2019\/05\/3_Joao-Batista-de-Moraes-Ribeiro-Neto.jpg\" alt=\"\" width=\"82\" height=\"82\" \/>Debatedor:<\/strong> Jo\u00e3o Batista de Moraes Ribeiro Neto, Metr\u00f4-SP<\/p>\n<p>&nbsp;<\/p>\n<hr \/>\n<p>&nbsp;<\/p>\n<p><strong><img loading=\"lazy\" decoding=\"async\" class=\"size-full wp-image-11577 alignleft\" src=\"http:\/\/www.aeamesp.org.br\/wp-content\/uploads\/2019\/05\/4_Ricardo-Hessel.jpeg\" alt=\"\" width=\"81\" height=\"81\" \/>Debatedor: <\/strong>Ricardo\u00a0Hessel, Assessor Executivo da Presid\u00eancia da TRENSURB<\/p>\n<p>&nbsp;<\/p>\n<hr \/>\n<p>&nbsp;<\/p>\n<p><strong><img loading=\"lazy\" decoding=\"async\" class=\"size-full wp-image-11578 alignleft\" src=\"http:\/\/www.aeamesp.org.br\/wp-content\/uploads\/2019\/05\/5_Wilmar-Fratini.jpg\" alt=\"\" width=\"81\" height=\"81\" \/>Debatedor:<\/strong> Wilmar Fratini, Assessor da Diretoria de Opera\u00e7\u00f5es do Metr\u00f4-SP<\/p>\n<p>&nbsp;<\/p>\n<hr \/>\n<p>&nbsp;<\/p>\n<p><iframe title=\"Sess\u00e3o 4   Metr\u00f4   Paradigma de Qualidade~1\" width=\"800\" height=\"450\" src=\"https:\/\/www.youtube.com\/embed\/2x3wT0VnTt0?feature=oembed\" frameborder=\"0\" allow=\"accelerometer; autoplay; clipboard-write; encrypted-media; gyroscope; picture-in-picture; web-share\" referrerpolicy=\"strict-origin-when-cross-origin\" allowfullscreen><\/iframe><\/p>\n","protected":false},"excerpt":{"rendered":"<p>XII SEMIN\u00c1RIO METROFERROVI\u00c1RIO DA ANTP \u2013 Sess\u00e3o 4: Metr\u00f4 Paradigma&hellip;<\/p>\n<p> <a class=\"more-link\" href=\"https:\/\/aeamesp.org.br\/site2025\/xii-seminario-metroferroviario-da-antp-sessao-4-metro-paradigma-de-qualidade\/\">Leia mais<\/a><\/p>\n","protected":false},"author":1,"featured_media":11187,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"pagelayer_contact_templates":[],"_pagelayer_content":"","_kadence_starter_templates_imported_post":false,"footnotes":""},"categories":[84],"tags":[],"class_list":{"0":"post-14931","1":"post","2":"type-post","3":"status-publish","4":"format-standard","5":"has-post-thumbnail","7":"category-seminarios-e-conferencias-24a"},"_links":{"self":[{"href":"https:\/\/aeamesp.org.br\/site2025\/wp-json\/wp\/v2\/posts\/14931","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/aeamesp.org.br\/site2025\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/aeamesp.org.br\/site2025\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/aeamesp.org.br\/site2025\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/aeamesp.org.br\/site2025\/wp-json\/wp\/v2\/comments?post=14931"}],"version-history":[{"count":0,"href":"https:\/\/aeamesp.org.br\/site2025\/wp-json\/wp\/v2\/posts\/14931\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/aeamesp.org.br\/site2025\/wp-json\/"}],"wp:attachment":[{"href":"https:\/\/aeamesp.org.br\/site2025\/wp-json\/wp\/v2\/media?parent=14931"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/aeamesp.org.br\/site2025\/wp-json\/wp\/v2\/categories?post=14931"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/aeamesp.org.br\/site2025\/wp-json\/wp\/v2\/tags?post=14931"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}